Service Design
Service design is like running a 4x4 relay. Each person needs to know what and when that baton is coming and nail the hand-off. Of course the end to end service is much more complicated. I have used this tool in the UX toolkit frequently to define interactions, channels, and touchpoints in order to align understanding across disciplines how it all connects, and the hand-offs.
My role
Lead design thinking workshops, provide journey and blueprint framework, direct or create artifacts, stakeholder management.
Learnings
Early cross discipline collaboration, co-creation leads to buy-in, choose appropriate fidelity and tool for artifacts.
Highlighted Work
Representing service design that I led, crafted and collaborated with the UX team and other disciplines and leadership.
Works from: Crimson Hexagon (Brandwatch), EnerNOC (Enel), Healthcare Start-up.
Lead 1hr to multi-day design thinking workshops
EnerNOC: Personas visible for teams (pre-remote days)
Crimson: Brand discovery proto-personas
Crimson: Conceptual workflow
Crimson: Final brand discovery service blueprint (multi-day)
EnerNOC: Final energy management user journey (multi-day)
Startup: Data transformation and delivery (1 day)
Startup: Data transformation and delivery (Closeup)
Startup: Care delivery workflow and needs (2 hrs)
Startup: Health-tech registration journey (1/2 day)